In this article I describe some of the
features of human-human conversation that are being implemented in this
new genre of embodied conversational agents. Then I describe an embodied
conversational agent that is based on these features. I argue that, because
conversation is such a primary skill for humans, and such an early-learned
skill (practiced, in fact, between infants and mothers who take turns cooing
and burbling at one another), and because the body is so well-equipped
to support conversation, embodied conversational agents may turn out to
be powerful ways for humans to interact with their computers. However,
I claim that in order for embodied conversational agents to live up to
their promise, their implementations must be based on actual study of human
– human conversation, and their architectures must reflect some of the
intrinsic properties found there.